Archive for December, 2009

A few months ago, I decided to start BurnYourToDoList.com with Otto.

When I first started it, it seemed easy enough. A team of 33 trained assistants basically fell into our laps, so I thought things would go incredibly. We were going to charge entrepreneurs a marked up fee to work with our already trained assistants, and we’d basically get money for being the matchmakers.

I thought we would just sign up clients, assign them to already trained traffic assistants and virtual assistants, and everyone would go on with their merry lives.

I figured entrepreneurs would be happy because they got trained team members to work with them, team members would be happy because they’d get secure, stable income, and Otto and I would be happy because it looked like a lucrative, easy business model where we could help out our team members.

My initial intent was to work hard through January 1st, make BYTDL my 100% focus until we got 100 clients, and then start traveling again.

Easy enough, right?

WRONG.

I basically sold my soul for a few months. It was absolutely AWFUL.


Top 7 Reasons Why I Was Beyond Miserable:

In no particular order…

7. The way I had it positioned, I was basically responsible for everyone’s traffic and sales. People would ask me what they should do to get more traffic, and I’d give them advice. If it didn’t work, I was the one to blame. Awesome.

6. I was on the phone ALL DAMN DAY with clients. I freaking hate the phone (I’m getting frustrated again just as I’m typing this).

5. Because the service was high end, even if I didn’t position it as me being responsible for people’s traffic and sales, I still would have taken responsibility. I felt like everyone’s business was my personal business because they were paying us so much money.

4. While Otto and I are completely OK now, it definitely took a toll on us then. I was always super-stressed, sending a million emails a minute, and getting upset when I wasn’t getting responses back quickly enough. I’d get mad at Otto when the stuff he was responsible for wasn’t done right/according to what I wanted, and he was probably just as mad at me for being overbearing.

We eventually decided to stop being partners and I took on the company myself – which I think worked out very well for both of us. He had owed me some money, so we called it even and then went our separate ways business-wise.

3. Each of our team members was trained on different things. In my effort to make the clients happy, I told them I’d train the team members on anything. This worked out in some cases. In others, it didn’t, and then I felt like I was giving sub-par work to clients. I’d then go and spend money on correcting the problems through other service providers, and… blech.

2. Every time a client complained – even the smallest complaint – it would absolutely devastate me and ruin my day. I take client satisfaction REALLY seriously, and any complaint would just ring in my head for the entire day.

1. I had a big argument with one of the team members in the beginning. We ended up splitting up, and she tried to get all the team members to stop working with me, leaving me having to cover all the clients with NEW assistants.

She also ended up hijacking one of the clients.

In the end I was able to resolve mostly everything, but it was just a really miserable period. I haven’t been that stressed since my management positions in retail. I’m normally super-laid back, and in love with the PASSIVE income I usually make from my internet marketing efforts… but this was just awful.

It was time-intensive, miserable, and NOT hands-off.

So anyway, I REALLY wanted to get rid of this godforsaken site. I just felt like I couldn’t, though.


The Reason I Couldn’t Let It Go:

I felt really badly for the new team I was working with. Excited by all of the new clients I was bringing in, two of the project managers started to feel like it was their life’s mission to provide jobs for Filipinos.

I felt awful taking that from them.

One week the girls went and posted ads all over the place for Filipinos who were looking for reliable income. They rented out a venue – ON THEIR OWN, with their OWN MONEY – and held a training for all prospective employees. They figured we’d be set as we grew the business and brought on new clients.

They felt so strongly about being able to do this, and I had so much emotionally invested in being able to help them, that I couldn’t just let it go.

After considering all options…


I Decided To Turn My Business Upside Down.

When we first started BYTDL, we were all about having a high-end service. We thought we’d have a bigger profit margin this way, not deal with complainers (usually the cheaper people are, the more they complain), and be ready to leave the business after 100 clients.

It was also the model that other people used, so I figured it had to work.

After a few months of wanting to shoot myself more often than not, I decided to try a different strategy.

I started reading people’s emails, combined different pieces of advice I got, listened to my intuition…

And instead of sticking with high end, I started offering LOWER prices where people would pay for TASKS, not for HOURS.

I ended up changing the company around so people would purchase memberships for “X” amount of credits, and then they could use the credits towards jobs they wanted to have done.


Why I Thought This’d Work Better:

1. It seems as if things get done slower than I want when my team does things versus when I do them. The clients felt the same way. I felt if my team was working on a TASK basis, it wouldn’t matter how long projects took them because the clients would be paying for the end result.

2. I figured if new clients asked for tasks, then they would go to a central “pool”. This way whoever was best for the job would take the task, and I would no longer need my team members to be jacks-of-all-trades.

3. NO MORE CONSULTING. Clients would ask for the tasks they wanted. If the tasks didn’t get them more traffic, they could request new tasks. This new model allowed me to stop consulting or be in charge of traffic results. All I accepted responsibility for was the fact that the tasks got done correctly.

4. I didn’t have to promise too much this way. People can only ask for jobs that I KNOW we can do well. If we can’t do them well, they’re not on the task list.

5. I thought this would help my girls provide jobs for Filipinos. This was actually the real and main reason I decided to go this route.

To be completely honest, when I started this new direction, it was more so I could leave BYTDL without feeling guilty about it. I was going to pay my girls on a task-based model where I would have broke-even at best every month.

I really didn’t care though – I just wanted to be done with the godforsaken site and not let my girls down.


What Happened Next Was AMAZING.

First of all, I launched the offer on a Saturday. In less than 5 days, we had about 125 clients.

For months, I’d been staring at this wallpaper I put on my desktop:

goal

…and then in less than 5 full days, it came true!

Then, I touched base with the team to see if they would rather get paid on a salary basis versus a task basis.

At first, they seemed hesitant.

When I pushed to find out why, they told me they were legitimately worried that if I paid them on a salary basis, I wouldn’t make enough profit.

(Do you see why I love my girls so much?)

When I explained the difference, they were more than happy to go a salary route. Not only can they get secure income now,I don’t have to worry about losing money (in fact, I’m getting a pretty nice TRULY PASSIVE profit margin now).

They’re going to make more money this way too. My original founders are getting a salary increase after every 50 clients sign up, and then I’m making sure they all get at least 2-3 weeks vacation a year (if not more).

We have also been able to give 9 more Filipinos a full time salary (not counting the ones who were already working with clients).

Talk about a win-win-win. We’ve helped Filipinos get more jobs, increased their salaries, gave 125 (and counting) entrepreneurs who couldn’t afford an assistant a leg up, and I’ve made great passive income.


My Biggest Takeaways From This:

I learned a LOT from this, and that’s why I wanted to blog about it.

Here are some of the things I discovered:

1. I wanted to go to a lower-end route from the beginning, but everybody had a “better idea”. People said it didn’t make sense to work with lower end clients… that my profit margin would be better if I kept it up the way I was going.

The same thing happened when I started internet marketing. I’ve mentioned this before, but when I first started, I was literally making between $500-$800/day my very first day (and then weeks thereafter). It wasn’t until I started getting on internet marketing lists and doing what everyone else told me to do, that I started losing a lot of my profit.

My learning lesson from this was – Screw everyone else’s opinions. Go with what YOU want to do. Test, tweak, and modify accordingly.

Even when I wrote my sales letter for this new offer, I got flak for it.

Thing is, I was completely honest in the offer. I had limited pricing to 100 people.

As a copywriter, I’d been trained to make “reasons why” all the time. “Make up a great reason why pricing needs to be limited! Use that sense of urgency! Make people move fast!”

On this sales letter, I explained to people that yes, I was limiting pricing to 100 people, but I had no reason to do so other than I thought it’d make them move faster. I was COMPLETELY honest.

People told me I was losing my touch, what happened to my “kick-ass” sales-letters, etc…

But I chose to go with MY WAY, and it worked out perfectly.

2. ALWAYS BE IN IT TO OFFER VALUE. I honestly didn’t think I was going to make any profit from this whatsoever. It was really about emotionally letting myself feel OK about not putting too much attention into BYTDL any more. I wanted to support my girls while not having to sell my soul.

AFTER I made that decision and took action, amazing things happened.

Like I said, I’ve been able to help my girls provide jobs to phenomenal people in a third world country, give 125+ entrepreneurs a leg up, AND make profit from it. Who gets to say that?

3. This is less important, but still a discovery. I say SCREW HIGH END. I know I used to say the opposite before, but I’ve changed my mind. The market’s changed, too.

Yes, it’s true – you’ll get more complaints from the cheapskates – but if you tell people exactly what you’re going to do and then deliver on it, it won’t matter. Just make sure expectations are completely clear. If a client gets moody or demanding, just quickly fire them and move on.

4. Even in your darkest, most miserable moments (hehe – I am NOT overexaggerating!), there’s a win-win solution that can come from it, if you’re open to it.

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The more I grow, the more I really understand that there is no “right” or “wrong” (outside of obvious things like murder, stealing, etc).

Not only do I feel like there’s no right or wrong, but I feel it’s WEAK to use those labels. I think it’s more about your own personal journey versus anything else.

Take making money for example. Most of my friends are really great at ASKING for money. They have no problem telling people how much they think they’re worth, what they feel they deserve, etc… and it works out very well for them. I, on the other hand, have never been that great at it. Good things (including money) always seem to just float my way.

Many of my friends have mentioned to me that I should have more confidence, I should speak up more, assert my value… and I agreed with them for a long time, thinking something was wrong with me that I needed to “fix”.

Then, I realized that’s just stupid.

Insert adage here: “If it ain’t broken, don’t fix it.”

Alcohol is another example. I have a friend that parties a lot. She loves it. Some of my other friends have made negative comments about it, as if she’s doing something “wrong”.

Maybe it’s “wrong” for THEM, but this particular friend happens to be in amazing flow when she drinks. She handles her alcohol extremely well (so if you were thinking this “friend” was actually me, that part disproves it ;) ), is more intuitive than usual when drinking, and can get her work done better than ever.

The vegan lifestyle is another thing. Some people NEED MEAT. NEED it. I remember reading one story about a devout raw foodist who helped hundreds of people cure tons and tons of diseases by eating all raw. Throughout the process, his wife got very sick. He went to cure her with raw food, and it wasn’t working. For YEARS he tried, and she was getting worse and worse, with very little predicted time left to live. People kept telling him to give her meat but he didn’t want to. The thought disgusted him. However, he eventually gave in when it was literally “do or die” – AND IT WORKED. The wife ended up getting better.

I don’t think ALL people need meat, not at all. I think everybody’s body is different. But I think renouncing people who eat meat, judging them, etc… is a sign of weakness and laziness.

(And for the record, I’m not referring to super-huge amounts of it.)

Sure, it would be easier to make general labels – such as “Drinking excessively is wrong” – because label making helps tidy things up. It helps give us a nice, clean view of the world so that no extra thinking is necessary.

It helps so that we don’t need to go through the work of journeying ourselves and figuring out what’s right or wrong for us.

I think that’s why everyone thinks they’re better than everyone else, too. It makes things easier.

Internet Marketers think they’re luckier/smarter/more willing to “think out of the box” than 9-5 folk because they don’t work for the man. Many of us try to “help” people we know in jobs.

Vegetarians think they’re healthier/more compassionate than non-vegetarians.

Some religions go so far as to say all non-believers are “sinners”.

Schools have rivalries, each thinking they’re the better one. It goes on, and on, and on… when the end reality is that different people have different truths, and nobody is “right” or “wrong”.

Obviously this post encompasses things I’ve done/said in the past and things I will probably do again, but I’m going to continue to do my best to remember when I come up in situations where I try to judge “right” or “wrong”, “bad” or “good”.

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I decided to quit the juice fast after 4.5 days. It just wasn’t working for me.

I made the first video a few hours ago, and then spoke to my friend Joshua, who inspired me to add more – hence the 2nd video. :)

(I’m sorry about the lighting the second time, I wasn’t thinking about any of it as it was totally impromptu. I’m wearing my PJ’s in it. ;) )

This was an excellent learning experience for me and I thank you for letting me share it with you. :)

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I posted this from my 5am – 9am experience:

This morning wasn’t super-awesome.

I woke up, sat at the edge of my bed for a while (because every time I got up yesterday I blacked out for a good 30 seconds), and got up. Luckily today I could see, so I thought today might be a better day. I know Steve Pavlina mentioned his Day 4 was much better than Day 3, so I hoped for the best.

When I went to go stand up to make juice, I had very little energy. I put the first bunch of celery in and found myself dwindling. I put a cucumber in and was REALLY dwindling. When I went to cut up the second cucumber, I knew I was about to pass out so I went to go sit down on my couch for 5 minutes. After I got up to try and finish, I had to sit down again. Finally I was able to finish the juice, but I had no energy to drink it so I put it back in the fridge and went back to bed.

Oddly enough, during the juicing this morning, I had almost no motor skills or brain function. It was very weird. I went to go throw some cucumber mash away and put it right in the hole part of my cutting board, so that when I lifted the cutting board, the cucumber fell right through again. I went to go pick up a plate in my sink and didn’t account for all the water on it, and ended up soaking myself. Those were just some weird things that obviously normally I would remember to do.

After I took my nap, I felt a lot more clear-headed but still didn’t have a lot of energy. I put one sock on, finished some emails, and then put the other sock on. I couldn’t do them both at the same time or it’d wipe me out.

On the good side though, I’m not feeling nauseous or light-headed today if I sit down… only when I exert any energy on anything.

All of this is making me strongly consider how long I should fast for. I started out intending 30 days, then thought 14 days at minimum, but now I’m thinking maybe I’ll do 7 days this time and then next time I’ll do another 7 days. While I know it’s very healthy for all this to be happening, I also don’t want to overwhelm my body.

I mean, I have no desire to eat or anything (even though I keep having food dreams. Last night I dreamt about these popcorn chicken things I used to eat all the time when I was 16-22)… it’s just that I read that these days are supposed to start getting better, and so far, no dice.

I know Jaime said after 7 days she started feeling worse and worse too…

Hmm, I guess I’ll play it by ear.

Oh, and I’ve lost 6 pounds in 3 days.

From 9am – 2pm:

I was randomly crying a few times throughout the day. I knew there’d be a lot of emotional detox from the getgo so I was prepared for it.

The thing is, any emotion one feels is really meant to last for a short while. Normal people are supposed to feel through an emotion and then let it be done. When you emotionally eat, you block those emotions and that energy stays stuffed in your body. Since I emotionally ate my weigh into being over 100 lbs overweight before, I clearly have a ton of stuff to detox. I knew that going into this.

I also forced myself to drink some more juice (36 oz so far) and also 40 oz of water. I’ll be drinking more of each later.

In the beginning of this time period I couldn’t even sit without feeling lightheaded, but now I can sit for a few hours… I just can’t stand for more than a minute or two without wanting to collapse.

I’m thinking more and more about ending this after 7 days. That’s because:

a) I don’t want to screw up my metabolism, and quite frankly, I’m afraid I’ll gain the weight I lost with a quickness if I do this too long. It’s well known that this fasting WILL slow down your metabolism. Advocates of fasting say that if you eat an all raw diet afterwards, it won’t matter.

I don’t want to eat an all raw diet after and don’t think that’s what’s best for my body.

I was also thinking it might be nice to do 7 days now, maintain my new weight, and then do 7 days later.

b) The idea of laying around in my bed for 30 days is a pretty crappy one. I know there are times when I’m supposed to feel euphoric, but I seem to be having the same reactions Jaime did… and she said she was bedridden from the middle of week 1 through day 12.

I have work to do.

c) Most people say they love green juice during the fast and want tons of it afterwards. Everything about that damn drink nauseates me right now (and I used to drink tons of celery, cucumber, or celery-cucumber juice pre-fast).

d) Even though I set up some conditions to make this easier than normal, they’re still not optimal. When Jaime did her fast, she was able to have a plethora of spa treatments to help make things easier – tons of massages, oxygen treatments, a sauna, elixirs to ease the pain of detoxing, and a full staff of support to help her with any concerns that came her way.

Maybe I should go to a retreat or set myself up with better conditions in the future.

e) Most people that do best on extended fasts do it when they’re eating raw or vegan for a while. This wasn’t the case for me.

I guess my hesitancy is that I don’t want to look like a quitter. I talked to Jaime about this though and she made me feel a LOT better. She too, ended her fast a few days earlier, and was worried about what people would think. She ultimately decided that it was HER body and she knew what she was feeling better than anyone else could.

I know I’ll probably be judged if I end the fast after 7 days, but to be honest, unless someone has gone through the fasting themselves, I really could care less what their opinions are. This is a very intense, grueling process that I underestimated.

Even if only do 7 days (the bare minimum), I’ll be really proud of myself.

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