Providing excellent customer service is an integral part of running a successful ecommerce business. Popular selling platforms like Etsy expect sellers to maintain a high customer service standard and so do their shoppers. Not only does Etsy keep track of …
As an ecommerce seller, a significant number of your cancellation and refund requests occur because orders are late to either ship or arrive.
Shipping issues are often out of your control, but you still want to prevent as many cancellations …
In my Etsy shops, I sometimes get requests for gift notes to let customers specify who a gift is for and who it’s from. I haven’t provided this service in the past. But then I started thinking why haven’t I?…